Shallin does not guarantee that all information or recommendation provided in our web-site or catalogue is accurate, complete or correct, and Shallin shall have no responsibility or liability whatsoever in connection with any information or recommendation provided.

The only responsibility and obligation of blemished products is replacing such defective merchandise or refund the amount which was paid by customer. In any condition, the economical indemnification from Shallin does not exceed the purchase value.

The above remedy measure does not condemn the situation as mal-operate, negligence, misadventure or alteration products. It is also unsuitable for soldering or altering when assemble.

Our genial sales representatives are available to assist you Monday through Friday 8:00am to 17:30pm GMT +8. For most efficient service, please prepare a list of part numbers and quantities, and also your Master or Visa card if paying by credit card.

Shallin’s Fax lines and E-mail server can be accessed 24-hours a day and 365 days a year. The orders received after daily working time and shipping cutoff time (at 17:00pm) will be processed and shipped next business day. Please include your daytime telephone number, or email address in case we have any questions about your order.

For your convenience, we offer the order online service (24-hours a day and 365 days a year). Internet orders entered after normal business hours will be promptly processed and shipped next business day.

Any payable tariff, taxes and brokerage fees will be disbursed at the same time of delivery. However, Shallin reserves the right to change their prices without notice at any time, and all orders are depended on the latest prices at the time of acceptance by Shallin. The smallest unit of quantity package is based on the information in Shallin’s web-site.

We will offer more preferential FOB prices to you if the total amount of one shipment is over USD1,000 or USD500 of one item. Please enter the item No. and quantities in Large Order page, then we will quote the prices for your reference soon.

All orders are shipped from Shallin's warehouse, and the office hours are from 8:00am to 17:30pm (except holidays). Orders are only shipped via TNT global or EMS express (depends on custom's choice) on these business days. Orders and correspondence received on Saturday and Sunday will be handled and shipped on the following Monday.

Moreover if you match the following three terms simultaneously, you can also choose to ship the cargo via sea or air. (FOB, C&F and CIF are available, please advise us the shipping way when you place an order.)

1. The total amount of one shipment is over USD7,000.

2. The delivery time of full goods is acceptable for you. (Partial shipment is impermissibility.)

3. Payment condition : T/T before the production or shipment.

Shipping or freight charges (from Shallin's warehouse in Tainan, Taiwan) and insurance will be paid by customers.

Shipping charges, duties and insurance via TNT or EMS express are prepaid and added into your Invoice. (CIF as defined by INCOTERMS 2000.)

Regarding to the freight, please refer to the freight charge file.

The minimum order value for one order is USD100, and a USD10 handling charge applies to all orders less than it. This fee will be waived on orders of USD100 or more.

Shallin offers two payment methods as following:

Please note, all payments must be made without any deductions. (Shallin will not accept any banking charges, commissions or other fees. All such charges are for the account of the Customer.)

The estimated delivery time of whole products is around 3~45 days unequally, please refer to the following information. All exact time will be evaluated after receiving your confirmed orders.

Existing inventory : around 3~5 days after receiving your order and payment.

Out of stock (common products): around 5~10 days after receiving your order and payment.

Out of stock (need to re-produce) : around 10~45 days after receiving your order and payment.

*Please contact our customer service e-mail address info@shallin.com to gain the right time.*

The customer must inspect the supplies as soon as is reasonably practicable after delivery. If you receive the merchandise which has been damaged in transit, it is important to keep its original condition and packing intact. Please contact our customer service representative immediately to initiate a claim.

Shallin accepts that the merchandise returns subject to the terms outlined below and will replace the product or refund your money at your option.

1. First, please contact us to obtain a returns number prior to returning the products.

2. Due to customer's error, the returned merchandise must be in original packing and resalable condition. The goods should be returned for receipt within 30 days of original Invoice date.

3. Parts returned as “unwanted” or “incorrectly ordered” may be subject to a restocking charge. “Not-In Catalog Items” and “Special Constructed Items” are not cancelable and returnable.

4. Defective merchandise should be returned within 90 days of the original invoice date without its original packaging.

Shallin is committed to safeguarding your privacy online. Once you make a purchase, request a catalog or other information from Shallin, your name, shipping/mailing address, telephone number, email address and fax number are preserved in our customer file.

This information is used to ensure a quick, efficient flow of products and services to you, and may also be used for other purposes as outlined below.

Shallin may use your mailing address to send the catalog to keep you updated on our most current products and services.

E-mail addresses are used to communicate information of items in which you may be interested. This includes Order Shipment, Tracking Information and Service Change Information.

If, at any time, the customer or its representative doesn’t with any personal data to be used for any or all of the above purposes, you can contact our customer services info@shallin.com to cancel this function.

*Please note, we reserve the right to change the policy of privacy without notice at any time.*